Shipping Rates
In-Store Pickup: FREE
UPS Ground: $15.00
UPS 2-Day: $30.00
Returns
We at Special Vinyl’s Unit are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please read our return policy carefully to understand your options.
Eligibility for Returns:
• To be eligible for a return, the item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Items that have been personalized or customized specifically for you are not eligible for return unless there is a defect or error on our part.
Returns Process:
• To initiate a return, please contact our customer support team within 14 days of receiving your order.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process, including providing you with the appropriate return address.
Refunds:
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Exchanges (if applicable):
• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within 14 days of receiving your order.
Return Shipping:
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
Order Damaged or Missing
At Special Vinyl’s Unit, we take great care in packing and delivering your orders to ensure they reach you in perfect condition. However, if you receive items that are missing or damaged, we are here to assist you. Please read our Missing or Damaged Goods Policy carefully to understand the steps you need to take in such situations.
Reporting Missing Items:
• If you receive your order and any items are missing, please contact our customer support team within [number of days, e.g., 48 hours] of receiving your order.
• Provide your order number and a clear description of the missing item(s).
• We will investigate the issue and work swiftly to resolve it for you.
Reporting Damaged Items:
• If you receive damaged items, please take clear photos of the damaged items as well as the packaging.
• Contact our customer support team within 48 hours of receiving your order, providing your order number, a description of the damaged item(s), and attaching the photos.
• We will assess the damage and guide you through the return or replacement process.
Resolving the Issue:
• For missing items, we will either send you the missing item(s) promptly or issue a refund, based on your preference.
• For damaged items, we will arrange for a replacement to be sent to you at no additional cost.
• In some cases, we might require the damaged items to be returned. If this is necessary, we will provide you with a prepaid shipping label or arrange for the items to be picked up.
